Tenant – Arrears Policy

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It is the policy of this firm that all rent is paid through the Payment Gateway system. This allows you the convenience of being able to pay your rent in a number of different ways; you will have already received your log in details and password.

Under the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be in advance, should you have any difficulties in paying your rent please notify us as soon as possible so that we can be of assistance to you in resolving the problem.

However, this agency does have a strict policy on the payment and collection of rent and you will receive a number and variety of reminders which you should not ignore. The reminder notices and frequency are listed below:

Category 1 arrears

1 to 3 days in arrears

Text message, email and phone call

Category 2 arrears

4 to 7 days in arrears

Phone call and letter

Category 3 arrears

8 to 14 days in arrears

Formal letter and commencement of eviction procedures

Category 4 arrears

15 days in arrears

Notice to vacate rented premises

There is no deviation from this schedule and it is the strict policy of this firm that all employees adhere to it.